Terms & Conditions

These Terms govern your relationship with the operator of the Bull Casino version of the Bull Casino website available at byllcasino.com (the "Website") when you access or use our online casino and betting services from Great Britain. These Terms are effective from 6 November 2025 (the "Effective Date") and replace all previous versions applicable to Great Britain.

Bull Casino is operated for customers in Great Britain by Taurus Gaming Ltd., a company registered in Malta with registration number C 12345 and registered address at 123, Taurus Tower, Sliema, SLM 1540, Malta, together with its UK operational subsidiary Taurus Gaming UK Ltd., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (together, the "Operator"). Taurus Gaming Ltd. is licensed and regulated by the UK Gambling Commission ("UKGC") under licence number 54321 for the provision of real event betting and casino products to customers in Great Britain.

In November 2023, the UKGC issued a formal warning and financial penalty of £75,000 to Taurus Gaming Ltd. for failures in anti-money laundering and responsible gambling procedures, including inadequate source-of-funds checks on certain high-spending customers. Corrective measures have since been implemented and verified by the UKGC. The Operator observes this regulatory history, expands its internal controls accordingly, and reflects these commitments throughout these Terms and its related policies.

By registering an account, accessing or using the Website, or placing any bet or wager, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy, Bonus Policy, AML & KYC Policy, and Responsible Gaming information (together, the "Agreement") as updated from time to time in accordance with the "Changes to Terms" section below.

Definitions

For the purposes of these Terms, the following definitions apply. These definitions are intended to observe common industry usage, expand key concepts for clarity, and reflect your rights and obligations under UK law and regulation.

Operator: Taurus Gaming Ltd. (registration number C 12345, Malta) and its UK operational subsidiary Taurus Gaming UK Ltd., operating Bull Casino for customers in Great Britain under UKGC licence 54321.
Website: The online gambling platform and related pages accessible at byllcasino.com and any sub-pages, including but not limited to /info/terms, /info/bonus-policy, /info/privacy, /info/aml, and /responsible-gaming.
Services: Any casino games, real event betting, live casino, promotions, bonuses, and ancillary services provided by the Operator via the Website to eligible users in Great Britain.
User or Player: Any natural person who registers an account, accesses or uses the Website, or otherwise uses the Services.
Account: The personal online gambling account created by you on the Website and maintained by the Operator for the purpose of providing the Services.
Bet or Wager: Any stake of money or other value placed by you on the outcome of a game, event or other gambling activity offered on the Website, including casino spins, table game bets, and live casino wagers.
Game: Any casino, live casino, or betting product made available on the Website, each governed by its own specific game rules in addition to these Terms.
Bonus or Promotion: Any offer granting you bonus funds, free spins, free bets, cashbacks, or other promotional benefits, as described in the relevant offer and in the Bonus Policy.
Bonus Funds: Any non-withdrawable funds, free spins, or similar promotional value credited to your Account under a Bonus or Promotion and subject to wagering or other conditions.
Real Money Balance: The portion of your Account balance consisting of deposits and winnings that are not subject to any wagering requirement or restriction on withdrawal (save as required by law, regulation, or these Terms).
Wagering Requirement: The total amount you must stake using Bonus Funds or, where applicable, Real Money, before Bonus Funds and/or associated winnings may be transferred to your Real Money Balance or withdrawn.
Responsible Gambling Tools: Deposit limits, loss limits, wagering limits, reality checks, time-outs, self-exclusion and any other tools available via the Website to help you manage your gambling.
Self-Exclusion: A formal request by you to be prevented from using the Services for a specified minimum period, implemented in accordance with our Responsible Gaming information and applicable law.
AML & KYC: Anti-money laundering and know-your-customer checks and procedures, including identity verification, address verification, and source-of-funds or affordability checks carried out under applicable law, the UKGC licence, and our AML & KYC Policy.
ADR Body: An approved alternative dispute resolution provider for gambling disputes. For Bull Casino, this is the Independent Betting Adjudication Service ("IBAS"), available at https://ibas-uk.com/.
Business Day: Any day other than Saturday, Sunday, and public holidays in England and Wales, when banks are generally open for business.

Account Registration

Eligibility and Territory

Age and residency: You may only open an Account and use the Services if you are at least 18 years old and physically located in Great Britain (England, Scotland, or Wales) at the time you place any Bet. You must observe this requirement at all times; we expand upon it by performing age and location checks, and we reflect any breaches by closing underage or ineligible accounts and voiding relevant Bets.
Excluded persons: You must not open an Account if you are self-excluded with us or via any national self-exclusion scheme relevant to our Services, if you are on any sanctions, exclusion or fraud prevention list, or if gambling is otherwise illegal in your location.
Single account rule: You may hold only one Account with Bull Casino for Great Britain. Accounts that are duplicated, linked, or deemed to circumvent restrictions may be suspended or closed.

Account Creation Process

Registration information: When creating an Account, you must provide accurate, complete and up-to-date information, including but not limited to your full name, date of birth, residential address, email address, and any other details we reasonably request. You agree to update this information promptly if it changes.
Email verification: We may require you to verify your email address and, where applicable, your mobile number before you can use certain Services, receive Bonuses, or withdraw funds. Verification links or codes are sent to the contact details you provide.
Account security: You must keep your login credentials confidential and not share them with any other person. You are responsible for all activity on your Account unless we fail to observe reasonable security standards. If you suspect that your Account has been compromised, you must contact us immediately via the channels indicated on the Website.

KYC, AML and Affordability Checks

Verification obligations: In line with UK law and UKGC licence conditions, we will carry out identity and age verification and may require acceptable documents such as government-issued ID, proof of address, and copies of payment methods. We may also carry out source-of-funds and affordability assessments to manage AML risk and promote safer gambling.
Timing and restrictions: We may suspend or restrict your Account, prevent further deposits, or withhold withdrawals until we have completed required checks to our satisfaction. Where we cannot complete these checks, we may close your Account and, subject to legal and regulatory obligations, return any remaining Real Money Balance not subject to investigation or legal hold.
Use of payment methods: You must only use payment methods (including any crypto wallet where permitted) that are in your own name. Using third-party payment methods, acting as a nominee or intermediary, or otherwise facilitating transactions on behalf of others is prohibited and may lead to suspension, AML reporting, and forfeiture where required by law.

User Obligations

Truthful information: You commit to observe honesty in all information supplied, expand on that commitment by providing supporting documents when requested, and accept that we will reflect any misrepresentation by voiding Bets, cancelling Bonuses, closing Accounts, and reporting serious misconduct to relevant authorities.
Prohibited activities: You must not engage in fraudulent behaviour, collusion, use of automated software ("bots"), chip dumping, arbitrage designed to exploit errors, or any strategy that seeks to manipulate game outcomes or bonus conditions. You must not use the Website for money laundering, terrorist financing, or any illegal purpose.
Responsible gambling: You agree to use the Responsible Gambling Tools available under /responsible-gaming, including deposit limits, time-outs and self-exclusion, where needed. We may contact you or intervene if your behaviour indicates potential harm, and we may restrict or close your Account as part of our safer gambling responsibilities.

Betting & Gameplay Rules

Placing Bets and Game Participation

Offer and acceptance: A Bet is only valid once it has been accepted by our servers and appears in your Account history. By placing a Bet, you make an offer to gamble, which we may accept or reject at our discretion. We observe the sequence of events recorded in our systems, expand that record with timestamped logs, and reflect it as the final authority in case of any dispute.
Minimum and maximum stakes: Each Game has its own minimum and maximum stakes, which are displayed on-screen and may vary between Games or customers (for example, due to risk or safer gambling considerations). You are responsible for checking stake limits before confirming a Bet.
Game rules: The rules for each Game, including paytables, RTP information and any special features, are accessible within the Game interface or dedicated help sections. In the event of any conflict between Game rules and these Terms, the specific Game rules will generally prevail.

Cancellation and Errors

Player-initiated cancellation: Once a Bet has been accepted and the relevant Game or event has started, you usually cannot cancel or change it. In limited circumstances and before the outcome is known, we may allow cancellation at our discretion, but we are under no obligation to do so.
Palpable errors and malfunctions: If a Bet is accepted, or a payout is made, based on an obvious error (for example, an incorrect price or Game malfunction), we may void the Bet or adjust it to what we consider to be the correct terms that should have applied. Where a Game malfunctions, all Bets and payouts may be declared void. Our decision will observe game logs and technical records, expand on the factual sequence, and reflect the fair outcome required by regulation.
System interruptions: If your connection is interrupted after placing a Bet, the outcome will continue to be processed by our systems. The result will be recorded and reflected in your Account history when you reconnect. You may not gain or lose any advantage from disconnections beyond the actual result recorded by our servers.

Conduct in Live Casino and Chats

Respectful behaviour: You must behave respectfully towards dealers, hosts, and other players in any live casino or chat function. Insults, harassment, hate speech, threats, or any form of discriminatory or abusive language are strictly prohibited.
Prohibition of promotion and solicitation: You must not advertise other services, solicit money or personal information from other players, or share contact details or links for any commercial or inappropriate purpose.
Fraud and collusion: Collusion with other players, use of stolen data, or attempts to manipulate game outcomes are not permitted and may result in immediate suspension, closure of your Account, voiding of Bets, and reporting to law enforcement or regulatory authorities.

Bonus Terms

Activation and Eligibility

Bonus offers: All Bonuses and Promotions are described on the Website and, where applicable, in targeted communications we send to you. Some offers are available only to specific customer groups based on objective criteria. To activate a Bonus, you may need to opt in, enter a bonus code, or meet specified deposit or wagering thresholds.
Eligibility checks: We may restrict or withdraw Bonus eligibility if we believe that the offer has been misused or that you have breached these Terms. We observe Bonus usage patterns, expand our analysis with risk and AML checks, and reflect findings by adjusting or terminating Bonus access where justified.

Wagering Requirements and Timeframes

Wagering requirements: Unless stated otherwise, Bonus Funds and any associated winnings are subject to a wagering requirement specified in the relevant offer and Bonus Policy. For example, a deposit Bonus might require you to wager the Bonus amount a certain number of times before withdrawal. Only stakes that are settled within the promotional period will count towards wagering.
Time limits: Bonuses, free spins, or free bets may expire if the wagering requirement is not met within the timeframe stated in the offer (for example, within 7, 14 or 30 days from allocation). Any such periods that refer to specific calendar years are aligned with the Effective Date of these Terms and the current 2025 promotional schedule.
Game contribution: Different Games may contribute differently to wagering requirements. For example, some slots may contribute 100%, while table games or low-risk bets may contribute a lower percentage or be excluded entirely, as specified in the Bonus Policy.

Prohibited Practices and Bonus Abuse

Restricted bets: Certain betting patterns (such as placing large bets to trigger a Bonus and then reducing stake size, or covering multiple outcomes in low-risk combinations) may be considered bonus abuse if they significantly reduce risk in a way inconsistent with the spirit of the promotion.
Multiple accounts and collusion: Opening multiple Accounts, collaborating with other players, or using shared devices or payment methods to exploit promotions is prohibited. Where we reasonably suspect such behaviour, we may remove Bonuses, void Bonus-derived winnings, or close Accounts, subject always to UK consumer protection law and fairness requirements.
Combination of promotions: Unless clearly allowed, Bonuses and Promotions cannot be combined. Where multiple offers might apply, we will generally apply them in the order specified in the Bonus Policy, and any conflict will be resolved by reference to the specific terms of each promotion.

Bonus Cancellation and Adjustments

Player-initiated cancellation: You may request that an active Bonus be removed from your Account. If you do so, you will usually lose any remaining Bonus Funds and any winnings derived from those Bonus Funds, but your Real Money Balance remains unaffected, subject to any outstanding legal or regulatory obligations.
Operator adjustments: We may adjust or withdraw future promotions, or correct manifest errors in Bonus allocation, but we will not remove or materially disadvantage a Bonus that you have already claimed and started to use, except where necessary to observe legal or regulatory requirements, expand our AML and safer gambling controls, or reflect serious breaches of these Terms by you.

Payments & Withdrawals

Deposit Methods and Rules

Accepted methods: Deposits may be made using debit cards, selected e-wallets, bank transfers, and, where explicitly offered and permitted by law and our AML policies, certain crypto assets. We do not permit the use of credit cards directly for gambling transactions by customers in Great Britain in line with UK requirements, although your bank or payment provider may classify or route transactions in ways we do not control.
Ownership of payment methods: You must only deposit using payment instruments or wallets held in your own name. We may request documentation to confirm ownership and may reverse transactions or hold funds where we cannot verify this.
Deposited funds: Deposited funds are credited to your Account once we receive authorisation from your payment provider. We do not charge fees for standard deposits, although your bank or payment provider may do so.

Withdrawal Methods, Limits and Processing Times

Withdrawal method: Withdrawals will, where possible, be processed back to the same payment method used for deposit. Where this is not possible, we may select an alternative method in your name that meets legal, regulatory, and security requirements.
Limits and checks: Minimum and maximum withdrawal limits apply and are displayed on the Website. We may apply additional limits or require further AML, KYC or affordability checks before approving withdrawals, particularly where cumulative withdrawals are high or patterns indicate risk.
Processing times: We aim to process withdrawal requests within a reasonable timeframe, typically within 1-3 Business Days after completing required checks. Actual receipt of funds may depend on your payment provider and could take additional time. Any time estimates we provide for 2025 and onward are indicative and do not guarantee exact settlement times.

Refunds, Chargebacks and Security Holds

Refund policy: Deposits are generally non-refundable once used for gambling. In limited circumstances (for example, where you have not yet placed any Bets with a recent deposit), we may consider a refund at our discretion, subject to AML and fraud checks.
Chargebacks: If you initiate a chargeback or payment dispute, we may suspend or close your Account, recover any funds or winnings derived from the disputed transaction, and share relevant information with payment providers, regulators, law enforcement, and fraud prevention agencies.
Security and legal holds: We may place a hold on funds in your Account where required to observe AML obligations, expand investigations into suspected fraud or misuse, or reflect a request from a regulator, law enforcement, court, or other competent authority.

Limitation of Liability

Our Obligations

Fairness and integrity: We are committed to providing fair and transparent gambling products. Games are operated using certified random number generators or regulated live casino mechanisms, and we observe applicable technical standards and licence conditions.
Accuracy of results: We endeavour to ensure that Bets are recorded and settled in accordance with the Game rules and these Terms. In case of disagreement, the records of our systems will normally be decisive, subject to review by the ADR Body or court where appropriate.

Exclusions and Limitations

Technical issues: To the extent permitted by law, we are not liable for interruptions, delays, or failures caused by network issues, power outages, hardware or software failures, or other events beyond our reasonable control. We will, however, use reasonable efforts to resolve issues and restore services.
Indirect losses: We are not responsible for indirect or consequential losses, such as lost profits, loss of data, or loss of opportunity, arising in connection with your use of the Website or Services, except where we cannot lawfully exclude such liability.
Limitation of amount: Our total aggregate liability to you in relation to any single Bet or series of related Bets shall not exceed the higher of (i) the amount staked by you on the relevant Bet(s) or (ii) the amount of winnings due in respect of the relevant Bet(s), except where a higher amount is required by mandatory law.
Non-excludable liability: Nothing in these Terms limits or excludes our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot be limited or excluded under applicable law.

Intellectual Property Rights

Ownership and Permitted Use

IP ownership: All intellectual property rights in the Website and Services, including but not limited to software, source code, databases, graphics, logos, trademarks, text, and audio-visual content, are owned by or licensed to the Operator and/or its group companies, including Apex Gaming Group and associated brands (such as Lion Slots and Stallion Spins).
Limited licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial entertainment purposes only, subject to these Terms.

Prohibited Uses

Copying and distribution: You must not copy, reproduce, distribute, modify, publish, display, perform, transmit, or create derivative works from any part of the Website or its content without our prior written permission, except as strictly necessary for normal use of the Services.
Reverse engineering: You must not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Website or any Game, except to the limited extent permitted by applicable law.
Automated access: You must not use robots, spiders, scripts, or any automated means to access or interact with the Website, except where such tools form part of recognised assistive technologies for accessibility and do not interfere with the normal operation of the Services.

Privacy & Data Protection

Privacy Policy and Legal Basis

Reference to Privacy Policy: All personal data is collected, used and protected in accordance with our Privacy Policy available at /info/privacy, which forms part of these Terms. You should read that document carefully to understand how we process your information.
Data controller and legal framework: Taurus Gaming Ltd., together with Taurus Gaming UK Ltd. for UK operations, acts as data controller for the processing of your personal data in connection with the Website. We observe the UK General Data Protection Regulation and the Data Protection Act 2018, expand our obligations through internal policies and training, and reflect those obligations in our day-to-day handling of your data.

AML, KYC and Responsible Gambling Data

Verification and monitoring: We will process your identification documents, payment information, and gameplay data to comply with AML, KYC, and responsible gambling obligations, as further detailed in our AML & KYC Policy at /info/aml and Responsible Gaming information at /responsible-gaming.
Regulators and ADR: Where appropriate, we may share information with the UKGC, IBAS, other regulators, law enforcement, and fraud prevention agencies in accordance with law and our regulatory obligations, particularly in relation to AML, disputes, and safer gambling.

Your Rights

Data subject rights: Subject to legal conditions and exemptions, you have rights of access, rectification, erasure, restriction, portability, and objection in relation to your personal data. You may also have the right to lodge a complaint with the UK Information Commissioner's Office.
Contact: Details of how to exercise your privacy rights or contact our data protection contact point are set out in our Privacy Policy. We encourage you to observe that policy, expand your understanding of our processing, and reflect your preferences using the tools and contact channels provided.

Changes to Terms

Updates and Notification

Right to amend: We may amend these Terms from time to time to observe changes in law, regulation, technical requirements, or our business practices, to expand consumer protections, or to reflect rulings by courts, regulators, or the ADR Body.
How we will notify you: Where changes are material or required by law, we will notify you in advance where practicable by one or more of the following: email, on-site notifications, pop-up messages, or banners on the Website, referring to the updated Terms and their effective date.
Review and acceptance: Your continued use of the Website or Services after the revised Terms take effect will constitute your acceptance of them. If you do not agree to any change, you should discontinue use of the Services and request closure of your Account before the new terms become effective.

Existing Bets and Promotions

Protection of existing rights: Changes to these Terms will not retroactively affect Bets already placed or promotions already accepted, except where required to comply with applicable law, regulatory instructions, or to correct an obvious error in a way that is fair and reasonable.
Version control: The top of this page indicates the Effective Date and/or "last updated" date for the current version of the Terms. Earlier versions may be retained and made available upon request or as required by law or regulation.

Termination & Suspension

Our Right to Suspend or Close Your Account

Grounds for action: We may suspend or close your Account, cancel Bets, or withhold funds where we reasonably believe that you have breached these Terms, are underage, have provided false information, are involved in fraud, money laundering, or other illegal activity, or pose a serious safer gambling risk.
Investigations: During any investigation, we may restrict your ability to deposit, place Bets, or withdraw funds. We observe relevant evidence, expand our analysis by reviewing gameplay and transaction records, and reflect outcomes in a decision that we will communicate to you where permitted by law.

Self-Exclusion and Safer Gambling Measures

Self-exclusion: You may request self-exclusion for a minimum period via the Responsible Gaming tools or by contacting us. During the self-exclusion period, your Account will be closed, and you must not attempt to open new Accounts. We will take reasonable steps to prevent self-excluded individuals from gambling, including on other brands operated under UKGC licence 54321 (such as Lion Slots and Stallion Spins), to the extent required by regulation and technically feasible.
Operator interventions: We may impose deposit limits, time-outs, or account closures where we believe this is necessary to protect you or comply with our regulatory obligations. In such cases, we will normally pay out any Real Money Balance not subject to investigation, while disabling further gambling activity.

Consequences of Termination

Account balance: Upon closure of your Account (whether by you or us), and subject to any legal, regulatory or contractual rights of set-off or withholding, we will return any remaining Real Money Balance to you using an appropriate payment method. Bonus Funds and any associated winnings that have not met wagering requirements will usually be forfeited.
Outstanding obligations: Termination does not affect any obligations or rights that have accrued up to the date of termination (including our right to recover losses, chargebacks, or damages) or any provisions of these Terms which by their nature should survive, such as those relating to intellectual property, liability, and governing law.

Governing Law & Jurisdiction

Applicable Law

Governing law: These Terms, your use of the Website, and any dispute arising out of or in connection with them are governed by and shall be interpreted in accordance with the laws of England and Wales, without prejudice to mandatory consumer protection rules that may apply.

Dispute Resolution and ADR

Internal complaints procedure: If you have a complaint, you should first contact our customer support through the channels listed on the Website. We will acknowledge your complaint and aim to resolve it promptly and fairly, normally within the timeframes described in our complaints procedure.
ADR Body: If a gambling-related complaint cannot be resolved to your satisfaction and remains unresolved for at least 8 weeks, or we issue a final decision that you do not accept, you may refer the dispute free of charge to our ADR Body, the Independent Betting Adjudication Service (IBAS), at https://ibas-uk.com/, in accordance with their rules.
Regulator contact: Information about how to raise concerns with the UKGC is available at https://gamblingcommission.gov.uk/public-and-players/complaints. The UKGC does not usually resolve individual disputes but oversees regulatory compliance.

Court Proceedings

Jurisdiction: Subject to the above ADR process, the courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising from or relating to these Terms or your use of the Services. This means that you may also be entitled to bring proceedings in your local courts where consumer law so permits.

Contact Information

Customer Support

Online support: You can contact our customer support team via the help or contact sections on the Website at byllcasino.com, which provide access to live chat and/or contact forms. The currently available channels and hours of operation are described there and may evolve during 2025.
Email and phone: The primary customer support email address and any telephone numbers are displayed in the "Contact Us" or equivalent section of the Website. You should use those published details for the most up-to-date and accurate contact information rather than relying on older communications.

Legal and Compliance Contacts

Registered office (Operator): Taurus Gaming Ltd., 123, Taurus Tower, Sliema, SLM 1540, Malta.
UK operations office: Taurus Gaming UK Ltd., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Correspondence for the attention of the Head of UK Compliance (currently John Davies, responsible for UK operations) may be sent to this address, clearly marked as such.
Regulatory licence information: Details of our UKGC licence 54321 and any updated regulatory information are available on the UKGC public register at https://registers.gamblingcommission.gov.uk/54321.

Where specific email addresses, telephone numbers or additional mailing addresses are required for particular purposes (for example, privacy requests, complaints, or legal notices), these will be clearly indicated in the relevant sections of the Website and associated policies, which you should observe, expand your knowledge of, and reflect in how you contact us.