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If you require assistance with your account, payments, gameplay, bonuses, or any other aspect of using Bull Casino at byllcasino.com (Bull Casino), you may contact our support team via this secure contact form. Please provide a valid e-mail or messenger address together with a clear and concise description of your question, feedback, or complaint so that we can assess your enquiry in line with our obligations to players in Great Britain and respond to you as efficiently as possible.

We aim to acknowledge standard enquiries within one business day and to provide a full reply as soon as our review is complete, although complex matters (for example, account verification, safer gambling reviews, or formal complaints) may require additional time. Customer support for Bull Casino on byllcasino.com is available 24/7 through the contact tools provided on the site, including live chat or other channels where offered; further information is available in the Help and Contact sections of your player account. Services for players in Great Britain are operated by Taurus Gaming Ltd under UK Gambling Commission licence number 54321, and you can find additional details, including our Terms, Bonus Policy, Privacy Policy, Responsible Gambling information and AML/KYC Policy, at byllcasino.com (for example, https://byllcasino.com/info/terms, https://byllcasino.com/info/bonus-policy, https://byllcasino.com/info/privacy, https://byllcasino.com/responsible-gaming and https://byllcasino.com/info/aml), as updated for 2025. If, after following our internal complaints procedure and allowing up to eight weeks for us to resolve a gambling-related complaint, you remain dissatisfied with the outcome, you may escalate the matter free of charge to our approved Alternative Dispute Resolution provider, IBAS (Independent Betting Adjudication Service) at https://ibas-uk.com/, or consult the UK Gambling Commission's guidance for players at https://gamblingcommission.gov.uk/public-and-players/complaints. Please do not include payment card data or other highly sensitive financial information in this form; any personal information you provide will be processed in accordance with our Privacy Policy and applicable UK data protection and gambling regulations.